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Return & Refund Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

 

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to skkmu.shop, that is responsible for your information under this Return & Refund Policy.

  • Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.

  • Service: refers to the service provided by SKK as described in the relative terms and on this platform.

  • Website: SKK’s site, which can be accessed via this URL: skkmu.shop

  • You: a person or entity that is registered with SKK to use the Services.​

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Return & Refund Policy
At SKK, we take great pride in the quality of our creations—from our signature mugs to our apparel and stationery. If your order isn't quite right, we are here to help.

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1. Damaged or Defective Items
We take extra care in packaging our fragile items (like our mugs). However, if your item arrives damaged or has a manufacturing defect, please follow these steps:

Report Window: Contact us within 48 hours of receiving your package.

Evidence: Email a clear photo of the damaged item and the original packaging to [Insert Email, e.g., hello@skkmu.shop].

Resolution: Once verified, we will send a replacement at no extra cost to you or issue a full refund to your original payment method.

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2. Apparel & Stationery
For non-fragile items, we offer a 7-day exchange window from the date of delivery.

Eligibility: To be eligible for an exchange, your item must be unused, unwashed, and in the same condition that you received it, including the original packaging.

Size Exchanges: If you need a different size for a T-shirt or hoodie, please contact us. Note that the customer is responsible for the return shipping costs for size-related exchanges.

Non-Returnable Items: For hygiene and health reasons, certain items (like opened stationery sets) cannot be returned once the seal is broken.

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3. Personalized & Custom Goods
Any items that have been custom-engraved (such as our Executive Mugs) or specifically personalized are Final Sale. We cannot accept returns or exchanges on these items unless they arrive damaged or defective.

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4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds: These will be processed via your original payment method (Juice by MCB, Bank Transfer, or Credit Card via MIPS).

Processing Time: Please allow 5–7 business days for the refund to reflect in your account, depending on your bank's processing times.

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5. How to Start a Return
To start a return or report a damaged item, please contact us at:

Email: kontak@skkmu.shop
WhatsApp/Phone: +230 59243210
Office Address: Block A2, One Way Street, L’agrement Saint Pierre, Moka


Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.


Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return &Refund Policy, you can delete your account.


Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, do not hesitate to contact us and we will discuss any of the issues you are going through with our product.

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